Dispute settlement

In case of dispute, a written request may be sent by the client to MAGNATA (WSBC, S.A.) who will do its utmost to settle it. If an amicable settlement is unreachable, a request shall be made to a mediator within a period of one year after the amicable complaint. Clients may use the following “dispute settlement” platform https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=PT.